Frequently Asked Questions

Find answers to common questions about our luxury concierge services. Can't find what you're looking for? Contact us directly.

General Questions

Booking & Payment

Airport Transfer Services

VIP Airport Assistance

Accommodation Services

Security Services

Car + Driver Services

Customer Support

Still Have Questions?

Our customer support team is available 24/7 to answer any questions and help you plan your perfect experience.

Frequently Asked Questions

General Questions

What is Elite Horizon Services?

What areas do you serve?

How do I book a service?

Do I need to create an account to book?

Booking & Payment

What payment methods do you accept?

When will I be charged for my booking?

Can I modify or cancel my booking?

How do I receive my booking confirmation?

Can I book services for someone else?

Airport Transfer Services

What's included in airport transfer service?

What happens if my flight is delayed?

Can I book a round-trip transfer?

What types of vehicles are available?

VIP Airport Assistance

What is VIP airport assistance?

Is this service available for all airports?

Can I use this service for arrivals and departures?

Accommodation Services

What types of accommodation do you offer?

Can you arrange accommodation for groups?

Do you offer corporate accommodation packages?

Security Services

What security services do you provide?

Are your security personnel licensed?

Can I customize my security arrangements?

Car + Driver Services

What's the difference between airport transfer and car + driver?

What's the minimum booking duration?

Are drivers familiar with local areas?

Can I request a specific type of vehicle?

Customer Support

How can I contact customer support?

What if I have an issue during my service?

Do you offer 24/7 support?

Still Have Questions?